Terms

Last updated: 1 November 2026 (version legal-v2.31-2026-11-06).

Clear View and Clear Picture are sold by Intuita Psychology Ltd, trading as Ed Psych Now. Ed Psych Now is a trading name of Intuita Psychology Ltd, registered in England and Wales, company no. 17395003. Registered office: Suite A, 82 James Carter Road, Mildenhall IP28 7DE. Contact: rose@edpsychnow.co.uk (not monitored for urgent or safeguarding concerns).

Clear Picture reports are checked by a registered educational psychologist (HCPC). Ed Psych Now is led by Dr Rose Cobb, HCPC registration PYL048535 (practitioner psychologist, educational psychologist), who is bound by the HCPC Standards of conduct, performance and ethics. You can check the register at hcpc-uk.org.

Clear View (£35)

What you get. Clear View is digital content. You answer our questions. AI reorders your own information under clear headings, adds examples of questions a professional might ask, and gives you a short version to present. It is made as soon as you finish the questions, on screen and as a PDF. It is produced automatically: no one at Ed Psych Now reads your answers or your Clear View. A small selection of Clear View reports may be read by Dr Rose Cobb for quality control. It does not give advice, recommendations, opinions or ideas about causes, it is not an assessment or diagnosis, and it does not predict or guarantee any outcome.

Safety. Because no one reads your answers as they come in, we can't respond to anything you write. A small selection of Clear View reports may be read by Dr Rose Cobb for quality control. If one of those reads showed a serious concern about a child's safety, Dr Cobb would follow her professional safeguarding duties, which may mean sharing information with the right agency. If your answers suggest a safety worry, your Clear View shows you who to contact. If you're worried about a child's safety now, contact your local council's children's services or the NSPCC Helpline (0808 800 5000). In an emergency, call 999.

Price. £35, paid once. No VAT is charged.

Your right to cancel Clear View

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel. Before paying, you tick one box that says: "Please start straight away. I understand I lose my right to cancel once my report is delivered." For Clear View, your report is delivered as soon as you finish the questions. We record that request, with the wording version and the time, and confirm it by email.

• Until your Clear View has been made (when you finish the questions), you can cancel for a full refund.
• Once it has been made, you lose your right to cancel.

If something goes wrong. Under the Consumer Rights Act 2015, Clear View must be of satisfactory quality, fit for purpose and as described. If it isn't, you can ask us to repair or replace it and, if that isn't possible or doesn't fix the problem, you can ask for some or all of your money back. If it can't be made because of a technical fault, we'll give you a full refund. Nothing in these terms affects your statutory rights.

To cancel, email rose@edpsychnow.co.uk with your order details, or use the form below. You don't have to use the form.

Clear Picture (£245)

What you get

Clear Picture is a service. You answer our questions. Our secure Ed Psych Now AI-assisted system brings together your answers into the report's structured sections. A registered educational psychologist then reviews and edits the content and adds their own professional comment before it's released to you. Your answers, brought together using your child's first name under headings marked 'as reported by you', and then looked at more closely through an EBSA (emotionally based school avoidance or non-attendance) framework to offer a tentative interpretation, meaning a way of making sense of what might be going on for your child and what might be keeping things stuck: where things seem to be now (how long it has been going on, the attendance trend, and whether it looks early and on-and-off or more settled); when things are harder and when they are easier; what pushes your child away from school and pulls them towards home, and what draws them back; what may be keeping things going; an emerging picture of what might be contributing to your child's difficulties, considered through the push-and-pull EBSA framework; a few things to explore; and questions you could ask the SENCo or class teacher. A short box says what it is based on (your answers only) and what might be most useful to add. Everything is framed as possibilities from your account, not conclusions. A registered educational psychologist reviews and edits the content and adds their own professional comment. It is not a diagnosis or an assessment, and gives no fix-it advice. You receive it as a PDF, with an email link. It is not an assessment, diagnosis or professional advice, and it does not predict or guarantee any outcome.

When you'll get it

We aim to send your Clear Picture between 1 and 3 working days after you finish the questions. This is an aim, not a guarantee. If it's going to take longer, we'll email you a new expected date. If we sometimes need to pause new orders, the site will say so before you buy.

If something goes wrong. Under the Consumer Rights Act 2015, we must provide Clear Picture with reasonable care and skill and within a reasonable time. If we don't, you can ask us to put it right and, if that isn't possible or isn't done within a reasonable time, you can ask for some or all of your money back. Nothing in these terms affects your statutory rights.

Price

Clear Picture costs £245, paid once. No VAT is charged.

Your right to cancel Clear Picture

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel. Before paying, you tick one box that says: "Please start straight away. I understand I lose my right to cancel once my report is delivered." For Clear Picture, the cancellation terms below apply until it is sent to you. We record that request, with the wording version and the time, and confirm it by email.

• If you cancel before an educational psychologist starts reviewing your Clear Picture, you'll get a full refund.
• If you cancel after the review has started but before your Clear Picture is sent to you, you'll pay a proportionate amount for the work already done. This is worked out from how much of the service had been provided when you told us you were cancelling, compared with the full service, and we'll refund the rest. We'll tell you how we worked it out.
• Once your Clear Picture has been sent to you, the service is complete and you lose your right to cancel.

We'll make any refund within 14 days of you telling us you're cancelling, to the card you paid with. If your Clear Picture can't be delivered because of a technical fault, we'll give you a full refund.

To cancel, email rose@edpsychnow.co.uk with your order details, or use the form below. You don't have to use the form.

Updates to your report

We may update your report after you receive it, for example to correct something, or after a quality-control read of a Clear View. If we do, we'll email you and your link will show the updated version. Your link still works for the same 30 days.

This is not an urgent or emergency service

We don't monitor answers as they come in, and we can't respond quickly. For Clear Picture, if the educational psychologist has a serious concern about a child's safety, they will follow their professional safeguarding duties, which may mean sharing information with the right agency. If you're worried about a child's safety, please act yourself: call 999 in an emergency, NHS 111 (mental health option) for urgent help, or contact your child's school's designated safeguarding lead, your local council's children's services or the NSPCC Helpline (0808 800 5000).

Where it's available

Clear View is available to parents and carers anywhere in the UK. Clear Picture is available anywhere in the UK. Our help pages list services for England, Wales, Scotland and Northern Ireland. We sometimes pause new Clear Picture orders; the site will say when it's available again.

Complaints

If you're unhappy with anything, please email rose@edpsychnow.co.uk. We'll acknowledge your complaint within 5 working days and aim to reply in full within 14 days. If your complaint is about the professional conduct of a registered educational psychologist, you can also raise it with the HCPC.

Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts, and you keep any protection given by the mandatory consumer law where you live.