Frequently asked questions

Clear Picture is a structured, individualised, educational psychology-informed exploration for parents whose child is finding school hard, or who may be at risk of EBSA (emotionally based school avoidance or non-attendance). Carefully designed questions help you organise what you've noticed. An AI-assisted system brings your answers together into the report's structured sections, and a registered educational psychologist reviews and edits the material and adds their own professional comment. It is a light-touch service, not a full assessment or diagnosis: the educational psychologist doesn't meet your child or speak to school.

Your Clear Picture is a PDF report, written using your child's first name and set out under clear headings. Sections include where things are now; when it's harder and when it's easier; what pushes your child away from school and pulls them towards home, and what draws them back; what may be keeping it going; some things to explore next; and questions you could ask school. It also includes a personal response from the educational psychologist, and it is reviewed, edited and signed by a registered educational psychologist before it is sent to you. The picture below shows three example pages from a made-up report: only the section headings can be read, and the rest is blurred, because every real report is built from one family's own words.

More about what's in the report

The questionnaire takes about 25–35 minutes. You can save and come back; we email you a private link that works on any device. A few questions need an answer, but a short answer such as "not sure" is fine. When you finish, your answers are brought together into a Clear Picture report. A registered educational psychologist then reviews and edits it and adds their own professional comment. It is usually ready within between 1 and 3 working days.

AI assists with organising and assembling information from your questionnaire responses into the report's structured sections, following the framework of the questionnaire. It does not independently provide a psychological assessment or diagnosis, and it is not the author of your report.

Yes. A registered educational psychologist reviews and edits the material, considers the information as a whole, and adds their own professional comment and interpretation before the report is released to you. We don't monitor answers as they come in and can't respond quickly.

No. Clear Picture is not an assessment or diagnosis. It is a structured view of what you've shared, with a tentative interpretation looked at through an EBSA framework. It is based only on your answers, without meeting your child or speaking to school, and it says so near the top and on every page. Its ideas to explore are tentative: they are not conclusions, advice or predictions.

Yes, it can. AI can misread or miss things, which is why every Clear Picture is reviewed and edited by a registered educational psychologist. It is not an assessment or diagnosis, and it doesn't give advice. Please read your report through, and if something isn't right, please get in touch and tell us.

Your answers and summary are deleted automatically 30 days after your Clear Picture has been checked and sent to you, or 30 days after you start if you don't finish, unless something needs to be kept in our safeguarding record. You can delete them sooner with the "Delete my data now" button. See the Privacy notice.

We aren't an urgent service and can't respond quickly. If a registered educational psychologist has a serious concern about a child's safety when reviewing your Clear Picture, they will follow their professional safeguarding duties, which may mean sharing information with the right agency. If you're worried about anyone's safety now, please see Help and safeguarding for who to contact. In an emergency, call 999.

Clear Picture is £245, paid once.

Yes, if you want to. Clear Picture is written in a neutral, collaborative way so you can share it with school or anyone else you choose. You can also take your report into a meeting with school to help you structure your questions and the conversation. It includes questions you could ask the SENCo or class teacher. They are there to help you find out more together, not a list of demands.

Yes. Clear Picture is a service that starts straight away, at your request. If you cancel before an educational psychologist starts reviewing it, you'll get a full refund. If you cancel after the review has started but before it's sent to you, you'll pay a proportionate amount for the work already done and we'll refund the rest. Once it's been sent to you, you lose your right to cancel. If it can't be delivered because of a technical problem, we'll refund you in full. See the Terms.

Clear Picture is available anywhere in the UK.

Clear Picture is designed for children aged 4 to 16.

The AI runs on Microsoft's Azure OpenAI service in the EU (Microsoft's EU Data Zone; our resource is in Sweden). Your answers are stored in London. Under Microsoft's terms, your information is not used to train AI models. To prevent misuse of its service, Microsoft may keep the text for up to 30 days within the EU, where it can be seen by authorised Microsoft staff only if an automatic check flags it.

Your answers to the questions, and your child's first name, age and school year. It does not see your email address, your payment details, your own name or your postcode. It does see anything you type into your answers, so you may prefer to use first names or initials for other people.

Get in touch at rose@edpsychnow.co.uk and we'll reply. You can also complain to the Information Commissioner's Office (ICO) about how we use your data. If you're worried about anyone's safety now, please see Help and safeguarding: in an emergency, call 999.